Privacy Policy

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1.      Introduction

1.1   We are committed to safeguarding the privacy of www.phoenesse.com website visitors.

1.2   This policy applies where Phoenesse LLC is acting as a data controller with respect to the personal data of www.phoenesse.com website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3   In this policy, “we”, “us” and “our” refer to Phoenesse LLC. For more information about us, see Section 8.

2.      How we use your personal data

2.1   In this Section 3 we have set out:

(a)   the general categories of personal data that we may process;

(b)   the purposes for which we may process personal data; and

(c)    the legal bases of the processing.

2.2   We may process data about your use of www.phoenesse.com website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the Phoenesse website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3   We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.4   We may process information that you post for publication on our website (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.5   We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

2.6   We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7   We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.8   We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.9   In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.10 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3.      Providing your personal data to others

3.1   We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.2   Financial transactions relating to the Phoenesse website and services are handled by our payment services providers; if you buy a paid subscription to www.phoenesse.com, you will pay using either Paypal or Stripe. You can find information about the payment services providers’ privacy policies at:

(a)   Stripe: https://stripe.com/us/privacy

(b)   PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full

These third-party services are used for payment processing (payment processors). Your payment data is at no point stored on our servers and we can’t see your payment data. Your payment information is provided directly and securely to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

3.3   In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.      Amendments

4.1   We may update this policy from time to time by publishing a new version on our website.

4.2   You should check this page occasionally to ensure you are happy with any changes to this policy.

5.      About cookies

5.1   A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

5.2   Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

5.3   Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

6.      Cookies used by our service providers

6.1   Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

6.2   We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://policies.google.com/privacy.

7.      Managing cookies

7.1   Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)   https://support.google.com/chrome/answer/95647(Chrome);

(b)   https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);

(c)    https://www.opera.com/help/tutorials/security/cookies/(Opera);

(d)   https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);

(e)   https://support.apple.com/kb/PH21411(Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

7.2   Blocking all cookies will have a negative impact upon the usability of many websites.

7.3   If you block cookies, you will not be able to use all the features on our website.

8.      Our details

8.1   This website is owned and operated by Phoenesse LLC.

8.2   We are registered in the state of New York.

8.3   Our principal place of business is Cuba, NY 14727.

8.4   You can contact us:

(a)   PO Box 194, Cuba, NY 14727

(b)   Using our website contact form: https://phoenesse.com/more/contact-jill/;

(c)   By email: jill.loree@phoenesse.com

9.      Credit

9.1   This document was created using a template from SEQ Legal (https://seqlegal.com/free-legal-documents/privacy-policy).

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